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Is BT My Files Anywhere secure? |
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Yes. Access to computers is managed through the BT My Files Anywhere service, which establishes an 128-bit encrypted connection with the computer. This is the same as online banking. You control what folders are set up for remote access, and any access can be further protected by a unique password. Finally, access to computers is controlled by you and is limited to viewing, which eliminates the threat of computer viruses.
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What type of system do I need to use BT My Files Anywhere? |
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The BT My Files Anywhere service will run on any PC with a minimum system requirements of Microsoft Windows 2000, or Windows XP / Outlook 2000 or later, or a Mac OS X, and a web-enabled mobile phone with data service.
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How do I get started using BT My Files Anywhere? |
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It’s easy. Just sign up for BT My Files Anywhere, and install a small software agent onto the computer containing the files you wish to store. This agent, which runs in the background on your computer, securely transfers an encrypted copy of your files to BT My Files Anywhere backup server.
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How do I back-up my files?
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After you have completed the initial set up, your will be asked which files you would like to store. Simply select the files. As soon as you store your files, you have enabled automatic back up of those files. So your files are continuously backed up every time you make a change to a file.
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How can I access my stored file remotely?
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Log on to BT My Files Anywhere. From your mobile phones browser or a remote computer, go to http://myfilesanywhere.bt.com. You will see the main menu which includes your stored files. Select the Desktop link to view your files.
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How
do I interact with BT My Files Anywhere from my mobile-phone?
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Interacting with BT My Files Anywhere is accomplished through the web browser on your
mobile phone and using the standard navigation functions of your phone.
BT My Files Anywhere has been optimized to make it easy to use with limited screen real estate and
a wireless data connection. Just launch your phone's web browser and enter the URL http://myfilesanywhere.bt.com. Once the login page appears, enter your user name and password to login. |
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How do I activate BT My Files Anywhere? |
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An account was created for you in one of two ways; a) You signed up on the web site or b) a friend shared something with you. Launch the browser on your phone (please consult your mobile phone manual for further instructions on this), and point it to http://myfilesanywhere.bt.com. Login with the username and password to see your shared resources. To share with other users, please install the BT My Files Anywhere agent.
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Which devices does BT My Files Anywhere support?
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BT My Files Anywhere supports most mobile devices. If you have an internet connection on your device, then you can access BT My Files Anywhere.
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Why do I have to sign up? |
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By signing up with BT My Files Anywhere, the server will be able to recognize your account and establish a secure connection with your computer. You will also be able to share with other users and be alerted of changes to items that you are tracking.
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How can I login from
my mobile phone?
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There are two ways to login. First, visit http://myfilesanywhere.bt.com using your phone's browser. Second, click the link in the SMS message sent to your phone at the end of the BT My Files Anywhere installation. Once
you've visited the BT My Files Anywhere home page create a bookmark to easily
return to BT My Files Anywhere.
On the login page, just
- Enter your Username and Password.
- Click the "Log in" button to complete the process.
Any data used to access your files remotely will be charged at your Mobile Service Provider's standard rate for your calling plan.
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How do I log on from another remote computer?
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Visit myfilesanywhere.bt.com using the computer's web browser. In the upper right under “My Account”, enter your username and password then click on the “log in” button below.
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How do I manage my settings?
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To update your settings:
- Visit http://myfilesanywhere.bt.com on your computer's browser
- Login to your BT My Files Anywhere account
- Click the My Account tab
- Click the Edit button (towards the bottom of the page)
- Make the necessary changes
- Click the Update button
If you would like to review or change your BT My Files Anywhere Desktop Agent settings, including defining folders to share, adding password protection, etc., you can do so from the Desktop Agent. On a Windows computer, double-click the BT My Files Anywhere icon in the system tray; on a Macintosh, click the BT My Files Anywhere icon and select Preferences.
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How can I share information with other users?
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Login to BT My Files Anywhere on your mobile phone or another remote computer. As you browse to various folders, you will see a [share] command on the top of the page. Simply click it, and then specify who to share it with. If the user is a member of BT My Files Anywhere simply type their username, otherwise if you are not sure, type their email address to let BT My Files Anywhere set up access for them.
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Can I define which folders can be viewed remotely?
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Yes. In order for you to view your files remotely (or before you share
a folder with someone else), you must define which folders are available:
Windows:
- Double-click the BT My Files Anywhere icon and then click the Folders button
- Click Add, select the folder, and then click OK. (Or you can
drag-and-drop a folder onto the list.)
- Click OK again
Macintosh:
- Select the Folder Share tab
- Add folders to share by clicking the plus sign, selecting the folder,
and clicking Choose. (Or, you can drag-and-drop a folder onto the list.)
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What happens if my computer is turned off or my internet access is not working?
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With the BT My Files Anywhere service, you get 20GB of AnyTime Access. With AnyTime Access you can get your files even if your computer is turned off or not online. First, just choose the files you want to access AnyTime. Next, the files are copied, stored and automatically updated on BT My Files Anywhere’s secure server so you can access them AnyTime! If a file is not designated for AnyTime Access, and the computer is shut down, you will be able to see descriptions of the file and thumbnails of pictures.
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How do I view Outlook email, calendar and contacts?
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You can view schedule, inbox, and contacts from both mobile phone and another computer.
- Go to http://myfilesanywhere.bt.com and log in.
- Click on the Organizer link.
- Select the computer from which you want to see schedule, inbox, and contacts.
- Click the icon for inbox, schedule or contacts. Once in each section, you can click any item to see details, reply, forward, etc.
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I marked files or folders to make available through BT My Files Anywhere’s AnyTime Access, but when I login the file or folder is not showing up. Why?
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It takes time for the service to copy or synchronize files and folders, The amount of time it can take varies depending on how many files are being copied, current system load, PC performance and quality of the Internet connection. To make sure your files are copied, we recommend you leave your computer turned on and online until all the files have been uploaded. You can monitor this as follows:
- On the desktop, click on the name of the computer
- On the My Computer screen, the storage status will be displayed. If files are currently uploading, their progress will be shown. If all files have finished uploading, the folder will be marked “Completed 100%.
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I never received the SMS
message with the link to the site. What should I do?
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If necessary, you can resend the SMS by visiting the My Accounts page
and clicking the Send SMS link button.
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The BT My Files Anywhere icon on my computer is red, not green. What does that mean?
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This means that the BT My Files Anywhere Agent isn't successfully connecting to our service. When you log in on your phone you will not be able to access your computer until it is connected. To fix this problem, click the icon on your computer and, in the agent screen, click the “Connect” button.
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I received an SMS message from BT My Files Anywhere but I can't click on the link from my mobile phone.
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Certain phones cannot receive links so you have to manually type in the URL: http://myfilesanywhere.bt.com. However most phones should give you the option to save the link first, then you can go to the link and login from there.
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Where can I get further support?
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Support is available during the BT My Files Anywhere Trial by emailing bt.support@soonr.com. All emails will be answered within 1 working day.
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